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We sell to trade printers, print brokers and copy shops.

Due to the new tax laws that took effect July 1 2010, all orders are now subject to the HST(13%). It no longer matters were the job is being shipped to.

We strongly recommend high-resolution PDF files with bleed. However, we accept the following file formats; Adobe Illustrator (.ai and .eps), Adobe Photoshop (.tiff, .jpg, and flattened .psd)

Your files should always be in CMYK, anything else may result in a colour shift when other colour modes are converted into CMYK.
For best results, the design file should start off as a CMYK colour mode.

Images and artwork should be 300DPI

1/8” bleed must be all around the file.
Bleed is critical in a file. Bleed is extended artwork on all sides of the artwork to allow for cutter variance. Items such as background and design elements should always extend out of the trim margin.
Failing to provide bleed information and crop marks can result in the printed product showing a thin area of white on the edge. If your file does not consist of bleed, it will be rejected by our prepress department and we will request for a new file with bleed. This will result in delaying the turnaround time.

Safe Margins are 1/16” away from the cut line. Safe margins are guideline borders which make sure everything within the safe margins will not be cut off when trimmed down to the final size.

The file you upload to SinaLite must have font/imaged embedded or outlined, or else, we will not be able to process your file.
Tutorial on how to embed images
Adobe InDesign: Window > Links
Choose the image you want to embed from the list and click on the arrow and select "Embed File".
Adobe Illustrator: Window > Links
Choose the image you want to embed from the list and click on the arrow and select "Embed Image".
Instruction on how to convert to outlines
Select your text box. Under “Type menu” select Create Outlines.

For products such as business cards, we would recommend customers to avoid borders. If the border is too close to the cutline, it may results in the final product to be off-center slightly.

In order to ensure files are submitted properly for proper orientation, we will require files to be submitted HEAD TO HEAD. SinaLite also requires to have files submitted as one file, for example, a one sided file should consist of 1 PDF, one page, and two sided file should consist of 1 PDF, 2 pages.
Below are examples on how to submit file:


We print using work and turn; therefore, files must be imposed properly to back up properly. Here is a following example of how files should be set:

Overprinting refers to the process of printing one colour on top of another. If you do not want this to happen make sure that the overprint options are turned off and switched to knockout in your document. Below, the file was not switched to overprint, even though the white text is showed on screen, when printed, the white text did not show up due to overprint issues.
Please note that our file preview does not display overprint issues, therefore, it is critical to check your file for overprint issues before uploading the file to us.

Transparency effects are generally not preferred in printing, and only on screen. It causes ripping issues and elements to disappear. To prevent this, do not use any shadow, glows and transparency on top of a spot colour – always convert your spot colour to CMYK before using any transparency effects.

We are limited maximum ink coverage of 300%, anything over may result in many print related problems such as cracking. To achieve a rich black, we will recommend the values 30C20M 20Y 100K

We will always require 100% K for black text (C0, M0, Y0, K100). Rich black should not be used for type or thin lines because it will result in fuzziness and misregistration issues.

Blues and Purples has always been a problem in the printing industry because the two colours are so close together in the CMYK spectrum. In order to ensure the two colours come up the correct tones, leave at least 15% differences in your Cyan and Magenta Values. (Example C100/M85/Y0/K0)
For print to look blue, Cyan>Magenta by 15%
For print to look purple, Cyan < Magenta by 15%

Vector images use mathematical equations to define each component of an image. This allows vector images to retain their high-quality at any size. Programs like Adobe Illustrator, Corel Draw, or Adobe Freehand uses vector graphics. Vector images should be used for all text and logos if possible. They result in the clearest image and can be re-sized without losing resolution.
A raster image is composed of a collection of tiny dots called pixels. When these pixels are small, and placed close together, they fool the eye into forming a single image. Raster images work great when subtle gradations of color are necessary. Because they contain a fixed number of pixels, a major disadvantage of raster images is that their quality suffers when they are enlarged or otherwise transformed.
We would also recommend fonts and logos to be vector for print with maximum clarity.

Select the product you want to order, on the right hand side, you can automatically select the quantity and other option to get the total pricing.

The low-res preview is to ensure you have uploaded the correct job. This preview is not a proof, meaning, it has not been preflight, ripped and does not simulate any overprint issues.

We use FedEx for our shipping courier. We will require you to choose to address and service. This service includes FedEx Ground, FedEx Express and Local Pickup.

You can view all the billing information before placing the order. Verify all relevant information, check off that you accepted the terms and then click on “Place Your Order.” This brings you to where you can fill your credit card information to complete your order. We accept Visa, MasterCard and American Express.

Click on “Manage Account” on the left hand bar – there, you can change all your personal contact information such as Address and Phone Number.

We ship with FedEx and offer two type of courier service – FedEx Ground & FedEx Express. You can also select Local Pickup and pickup at our Sina Printing’s Shipping Department - 39 Riviera Drive, Unit 8 Markham, ON, L3R 8N4. Please ensure you have the SinaLite reference number available when picking up your jobs.

Each job can only be shipped to one specify location

Yes, we blind ship all our jobs, just provide your customer’s shipping address when you place the order and enter in your own email. The FedEx tracking number will be sent to your email.

Not at this time, but we will implement this feature in the near future

In order for you job to be shipped together in the same placement, your jobs must be placed at the same time within the same order.

We ship anywhere within Canada

Need to show your clients a sample? Ask for a Sample Kit. Email support@sinalite.com with the subject line “request for sample kit”. Include your mailing address on the body and you will receive a sample kit from us using Canada Post.

If there is a problem with your printed job, please contact us at support@sinalite.com or at our Live Chat. Include the job number and a description of what is wrong. If needed, we will request for a picture/scan of the product for visual quality control. After this email has been sent, a representative will contact you with follow ups.

You can download all our templates for our products here.

If there is a certain size that is not available on SinaLite, you may request for custom sizing.
1. Place the order as the next biggest size available on SinaLite
2. Upload your file with the correct custom size dimensions with trim marks
3. Email support@sinalite.com with the job number and the specific trim size, and we will manually adjust this size for you. If this custom size is not possible, a representative from SinaLite will contact you before we process the job.

Contact support@sinalite.com or our live chat with the job number for special instructions regarding jobs. If the special instruction is not possible, a representative from SinaLite will contact you before we process the job. However, we will recommend contacting customer support in regards to whether these special instructions can be accommodated before placing your order.

Email Sina Printing’s estimating department at estimating@sinalite.com. Sina Printing is a separate division then Sinalite who offers one-on-one interaction throughout the production of your custom projects. The estimating department will get back with you within 24hours with a quote.

Within one hour of ordering, please CLICK HERE and fill out the request form.

Please CLICK HERE and fill out the form to report a problem.

If a refund or a credit is required on a SinaLite job, we will issue a credit towards your next order on your Sina Printing account. Sina Printing is a separate division then Sinalite who offers one-on-one interaction throughout the production of your custom projects. SinaLite does not offer refunds unless the job had a duplicate charge.

After submitting your job to SinaLite, the file will go directly to our prepress department for preflighting. If our prepress department has confirmed your file is not printable, they will reject your job and an automated email will be sent out to you requesting for a new file. You must ensure you have entered in the correct email address in order to receive the rejection email. The email should provide a link to re-upload a new file under the same SinaLite job number. Please do not reorder as a new job on our website.